inxo — Terms of Service

Version 2026-09-10.

These Terms of Service (“Terms”) govern use of the inxo service (“inxo”, the “Service”) provided by No Compromise AI, LLC (“we”, “us”). “You” and “Customer” mean the organization on whose behalf the Service is used.

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1. Agreement, and the authority to make it

By clicking to accept, the individual accepting represents that they are authorized to bind the organization they name to these Terms and to the Data Processing Addendum. This representation is asked for explicitly because, unlike the authority to connect a mailbox — which cannot be faked, since the connection cannot complete without genuine Exchange administrative authority in your tenant — contracting authority leaves no comparable trace.

If you do not have that authority, do not accept. An acceptance is recorded against your account, append-only, with the document, its version, a content hash of the exact text accepted, the time, and the accepting individual.

2. What the Service does

inxo connects to a Microsoft 365 mailbox you control, reads and threads the mail that arrives there, and classifies each message it sees. For the mail that calls for a reply — the customer correspondence your team would otherwise have answered by hand — it drafts one. Not every message gets a drafted reply: spam, bounces and similar non-correspondence get none, and some classes of message get a short acknowledgement rather than a substantive answer. The AI disclosure describes which is which, because the distinction matters to what you can expect from the Service.

Drafting a message is not sending it. It does not decide what to say to your correspondents on its own account: it proposes text, and a person at your organization reviews it before it goes out, unless you have separately enabled automated sending under §4.

3. You are the author and the sender — this is the substance of the arrangement

Every message sent through the Service is your message. You are the author and the sender of record. We are not.

This is not a disclaimer bolted onto a product that behaves otherwise; it is what the product is built to make true:

• A draft is a proposal until a human adopts it. Human approval is the default and cannot be turned off by accident. Approving is the act of authorship — the person approving is taking editorial responsibility for the words, and the approval is recorded.
• You may edit any draft before approving it, and editing changes the body only. The recipient is derived by the Service from the thread being replied to and is never supplied by a client, so an edit cannot redirect a message to somebody else.
• The Service works to keep certain things out of replies — commitments to a fix, promised timelines, internal identifiers, and promotional or marketing content. These are not all enforced the same way, and the AI disclosure says which is which: some are structurally impossible, some are blocked by a check on the finished text, some are checked and recorded without blocking, and some — including promotional content — are steered and measured with your reviewer as the actual control. The promotional case matters commercially as well as legally — a stray call to action can turn a transactional reply into a commercial electronic message under CAN-SPAM or CASL, a liability you would carry, not us — and it is in the steered category, not the impossible one.

You warrant that the correspondence you direct through the Service is lawful and transactional in nature — replies to people who wrote to you — and not marketing to recipients who have not asked to hear from you. You will indemnify us against third-party claims and regulatory demands arising from a breach of that warranty, including a claim that a message sent through the Service was an unlawful commercial electronic message.

4. Automated sending is a separate decision, and you have not made it here

The Service can be configured so that a message is sent without a person approving it first. That mode is off by default, must be enabled per workspace, and is materially higher risk: the human review that makes §3 work is exactly what it removes.

Accepting these Terms does not enable it and does not elect it. Enabling automated sending requires a separate, explicit authorship election taken at the time you enable it, which states in its own words what you are accepting responsibility for. We keep it separate deliberately — folding a higher-risk liability election into routine signup boilerplate would both under-disclose it and destroy its value as evidence that you chose it on purpose. That election also contains an indemnity: enabling automated sending means agreeing to defend and indemnify us against claims arising from the messages it sends, subject to the carve-outs stated there for our own structural failures.

5. Connecting a mailbox

You warrant that you are authorized to connect each mailbox you connect, and that the administrative consent granted for it is properly given within your organization. Where you operate a workspace on behalf of a client — an agency or managed-service arrangement — you additionally warrant that you hold that client’s authorization to instruct us on their behalf, and you will indemnify us against claims arising from a failure of that authority.

A connection reaches the active state only after the Service verifies your effective permissions live against Microsoft, and only where the processing instruction evidencing the client’s own controller relationship exists. An account-level acceptance does not stand in for a client’s instruction where the client is a different organization.

6. Intellectual property

You own your inputs and your outputs. Mail that arrives in your mailbox, the text you write, and the drafts generated for you are yours. We take only the narrow licence needed to operate and secure the Service for you — to store, process, transmit and display your content for the purpose of providing it — and for no other purpose.

We do not train models on your data. We do not use your content, your drafts, or your correspondents’ mail to train, fine-tune or improve any model, and we will not — regardless of what any model provider’s terms say. We will not send your mail to a model provider until that provider’s no-training commitment is executed and in force for the specific model endpoint used. That is not a promise we ask you to take on faith: a fail-closed readiness check keyed to the specific provider, model and region blocks drafting and classification for a workspace until the provider’s terms are in force for its target — there is no path by which your mail reaches an endpoint whose no-training terms are not yet executed.

Infringement. We will defend you against a third-party claim that the Service, used as provided and in accordance with these Terms, infringes that party’s U.S. patent, copyright or trademark, or misappropriates its trade secret, and will pay the damages and costs finally awarded against you (or agreed in settlement with our written consent). This does not cover a claim arising from your content, a modification of the Service you made or directed, your breach of these Terms, or a combination of the Service with something we did not provide, to the extent the claim arises from that combination. If we reasonably believe such a claim is likely, we may, at our option and expense: procure the right for you to keep using the affected part of the Service; replace or modify it so it is no longer claimed to infringe, without materially reducing its functionality; or terminate the affected subscription and refund the fees you prepaid for the period after termination. This is your exclusive remedy, and our sole liability, for a claim of this kind.

7. Acceptable use

Do not use the Service to send unlawful, deceptive, harassing or bulk unsolicited commercial mail, to impersonate another person or organization, or in a way that violates Microsoft’s terms for the mailbox you have connected. We may throttle, suspend or quarantine an account or workspace where we detect abuse, and you may appeal such a decision.

8. Fees

Fees, billing periods and plan entitlements are those stated at the time of purchase. Payment is handled by our payment processor; we do not receive or store your card details.

Auto-renewal. A subscription renews automatically at the end of its billing interval — monthly or annual, whichever you selected — at the then-current price for your plan, unless you cancel before the renewal date. You may cancel at any time in the Console; cancellation takes effect at the end of the billing interval already paid for, and we do not refund the unused portion of a period you have already paid for, except where law requires it. We will make reasonable efforts to email you in advance of an annual renewal and of any price increase that will apply to it.

9. Changes to these Terms

We may revise these Terms. A revision is published as a new version with a new content hash. Where a revision materially changes your obligations or ours, continued use of the gated capability requires a fresh acceptance: the capability stops rather than continuing on stale terms. We describe it that way deliberately — a grace period before the stop is something we intend to give you, and we are not promising one until the mechanism to notify you in advance exists.

Changes to our sub-processor register follow a different and deliberately gentler rule, described in the Data Processing Addendum: we notify you in advance and you may object, rather than blocking your mail over a routine register update.

10. Confidentiality, warranties, liability and term

Confidentiality. Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure (“Confidential Information”) — for us, the non-public parts of our systems, security practices and pricing; for you, your non-public business information other than the personal data governed by the Data Processing Addendum, which that Addendum protects instead. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to it without a confidentiality obligation, is developed independently without reference to the disclosing party’s information, or is rightfully received from a third party free of restriction. The receiving party will use Confidential Information only to perform its obligations or exercise its rights under these Terms, will protect it with at least the care it uses for its own confidential information of similar sensitivity and never less than reasonable care, and will disclose it only to personnel, advisors and subcontractors who need it for that purpose and are bound to obligations at least as protective as these. A party may disclose Confidential Information where compelled by law, giving the other party notice first if the law allows it. This obligation survives for three years after disclosure, except that a trade secret remains protected for as long as it remains one under applicable law.

Warranties. The Service is provided as described in the documentation. Drafts are proposals; you are responsible for what you send — we do not warrant that a draft is accurate, complete, or fit for a particular purpose. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS,” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of liability. To the maximum extent permitted by law, and except as stated below, our aggregate liability arising out of or relating to these Terms or the Service is limited as stated in the order form or, absent one, to the fees you paid in the twelve months preceding the claim, and neither party is liable for indirect, incidental, special or consequential loss, or for lost profits or lost data.

What that cap does not limit. The cap above does not apply to, and does not limit, our liability for: (a) our gross negligence or willful misconduct; (b) our breach of the Confidentiality clause above; (c) either party’s indemnification obligations under these Terms or the authorship election; or (d) death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded as a matter of law.

A separate, higher limit for a data-breach or confidentiality event. The ordinary cap above, on its own, could limit our liability for a failure of the safeguards that keep one customer’s data from another’s to a small fraction of what such a failure could actually cost you. So our aggregate liability arising from a Data-Breach Event — a breach of our security obligations under the Data Processing Addendum, a failure of the database-level tenant isolation it describes, or an unauthorized disclosure of the personal data or Confidential Information we hold for you — is instead the greater of (i) five times the fees you paid us in the twelve months preceding the event (annualized, if you have been a customer for less than twelve months), or (ii) $150,000, and in no event more than $1,000,000 in the aggregate for all of your claims arising from the same Data-Breach Event. This higher limit is itself subject to the carve-outs in the paragraph above, which remain uncapped.

Term and disconnection. You may stop using the Service and disconnect a mailbox at any time. On disconnection, we stop syncing that mailbox and delete the content we hold for that connection as described in the Data Processing Addendum, and we give you a record of what was deleted. The copy in your own Microsoft 365 mailbox is yours and remains yours — see the Addendum for exactly what our erasure does and does not reach.

Disconnecting does not, by itself, revoke the permission your Exchange administrator granted us in your own tenant. That permission is a role assignment that lives in your Microsoft 365 tenant, not in ours — true of any third-party application connected this way, because of how Microsoft’s application-level Exchange role assignments work (the connection is app-only, granted to the inxo application itself rather than delegated through a signed-in person), not a gap specific to inxo, and we cannot revoke it from our side. If you are disconnecting because you are concerned about our access specifically — including in response to a security incident — you must separately have your Exchange administrator revoke the role assignment granted to the inxo application; we will tell you which role to look for, and confirm once we can see it is gone. Until that revocation happens, the underlying permission remains live in your tenant even though the Service has stopped using it.

11. Governing law and dispute resolution

Governing law. These Terms, the Data Processing Addendum, and any dispute arising out of or relating to them or to the Service (a “Dispute”) are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. This is the law that governs the agreement between us. It is a different thing from the internal affairs doctrine, which governs disputes about No Compromise AI, LLC’s own internal governance — among its members and managers — under the Delaware Limited Liability Company Act. That doctrine applies to us because we are organized in Delaware, by operation of law, not because this clause says so, and it has nothing to do with our agreement with you; you are not a party to it, and nothing here purports to change it.

Agreement to arbitrate. Except for the claims carved out below, you and we each agree to resolve any Dispute exclusively through final, binding, individual arbitration rather than in court. This section is governed by the Federal Arbitration Act. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO LITIGATE A DISPUTE IN COURT, EXCEPT AS THIS SECTION PROVIDES.

How arbitration works. Arbitration is administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect, before a single arbitrator — or, for a Dispute in which the amount claimed exceeds $1,000,000, a panel of three arbitrators as the AAA’s rules provide — seated in Wilmington, Delaware. Either party may elect to appear by videoconference or on written submissions to the extent the AAA’s rules allow. The arbitrator, not a court, decides threshold questions about the formation, validity, enforceability or scope of this arbitration agreement, except a challenge to the enforceability of the class-action waiver below, which only a court may decide.

Fees. Each party pays its own attorneys’ fees and costs, except as the arbitrator awards under applicable law or an indemnification obligation in these Terms. Administrative and arbitrator fees follow the AAA’s Commercial Fee Schedule, except that if your total claim is less than $10,000, we will pay the AAA’s administrative fee and the arbitrator’s fee, so that arbitrating costs you no more than filing the same claim in Delaware small-claims court would.

Mass filings. If 25 or more similar demands for arbitration against us are filed by, or with the involvement of, the same or coordinated counsel within a 30-day period (a “Mass Filing”), the following applies instead of the ordinary process, using the AAA’s mass-arbitration procedures then in effect or, absent an applicable AAA procedure, the process in this paragraph: the demands are organized into batches of no more than 50; batches proceed sequentially, one active batch at a time, with the rest of the Mass Filing stayed pending resolution of the active batch; fees for a Mass Filing follow the AAA’s mass-arbitration fee schedule then in effect; and, informed by the outcome of each resolved batch, the parties will meet and confer in good faith about resolving the demands that remain. A Mass Filing administered this way is not a class, collective or representative proceeding, and does not adjudicate the rights of anyone who is not a named party to it.

What is not arbitrated. Either party may instead bring an individual claim in small-claims court — yours, in the county where your organization has its principal place of business, or ours, in New Castle County, Delaware — if the claim qualifies for that court. Either party may also seek injunctive or other equitable relief, in the courts identified below, to prevent actual or threatened infringement, misappropriation or violation of its intellectual property rights or of the Confidentiality clause of these Terms, pending the outcome of arbitration. For anything else not subject to arbitration under this section — including an action to compel arbitration, or to confirm, modify or vacate an award — you and we each consent to the exclusive jurisdiction and venue of the Court of Chancery of the State of Delaware or, if that court lacks subject-matter jurisdiction, the Superior Court of the State of Delaware, in each case sitting in New Castle County, and the U.S. District Court for the District of Delaware for any matter it may hear, and waive any objection to that venue, including forum non conveniens. This section governs Disputes between you and us. It does not apply to, and does not limit, a right a data subject has against us under the Standard Contractual Clauses incorporated in the Data Processing Addendum, which are governed by their own jurisdiction terms.

Class-action waiver. YOU AND WE EACH AGREE THAT A DISPUTE MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s or organization’s claims and may not otherwise preside over a class, collective, consolidated or representative proceeding, except for the Mass Filing procedure above, which is not such a proceeding.

Severability of this section. If a court holds the class-action waiver unenforceable as to a particular Dispute, then, for that Dispute only: its class, collective, consolidated or representative aspect is severed and may proceed in court, while any individual claim within it remains subject to arbitration under this section — unless a court additionally holds that the entire Dispute must proceed in court, in which case the requirement to arbitrate is unenforceable only as to that Dispute. A ruling affecting one Dispute, one claimant or one organization does not make the class-action waiver or the agreement to arbitrate unenforceable for any other Dispute, claimant or organization, and does not affect any other provision of these Terms.

Opting out. You may opt out of the agreement to arbitrate and the class-action waiver — and only those. The governing law, the courts identified above, and the small-claims and injunctive-relief provisions are unaffected and continue to apply either way. Opt out by emailing legal@inxo.io within 30 days of the date you first accept these Terms, from an address that identifies the accepting individual, stating your organization’s name, your account email, and that you are opting out of arbitration. If you opt out, Disputes are resolved in the courts identified above, and nothing else in these Terms changes. An opt-out binds the organization that accepted these Terms and covers every workspace and mailbox connection under its account.

12. General

Entire agreement. These Terms, the Data Processing Addendum, the AI disclosure, and any order form or authorship election referenced in them are the entire agreement between us about the Service, and supersede any earlier discussions or agreements about it. An additional or different term in your purchase order or similar document has no effect, even if we do not object to it.

Assignment. You may not assign or transfer these Terms, in whole or in part, without our prior written consent, except to a successor of all or substantially all of your business by merger, acquisition, or sale of assets, provided the successor is not a direct competitor of ours and assumes these Terms in writing. We may assign these Terms without your consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. These Terms bind and benefit permitted successors and assigns.

Notices. We may give you notice by email to the address on your account, or by posting in the Console; notice is effective when sent. You may give us notice at legal@inxo.io, except that the arbitration opt-out in §11 must be sent as that section describes.

No waiver; severability. A party’s failure to enforce a provision is not a waiver of it. If a provision of these Terms other than the class-action waiver in §11 is held unenforceable, the rest remains in force, and the unenforceable provision is replaced with one that most closely achieves its intent.

Survival. Sections 3 (authorship), 6 (intellectual property), 7 (acceptable use, as to conduct before termination), 10 (confidentiality, warranties, liability), 11 (governing law and dispute resolution), and this Section 12 survive termination of these Terms, along with any provision that by its nature should survive.

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Sub-processors: see the sub-processor register. Data protection: see the Data Processing Addendum. How the Service uses AI: see the AI disclosure.